Privacy Policy w69 – Personal Data Protection for Malaysian Players

1Introduction and Scope of Privacy Policy

W69 cares about the privacy of every player who uses our platform. This Privacy Policy transparently explains how we handle personal information collected through the https://w69.lc and w69 App available for Android and iOS devices.

This policy applies to all users of the w69 platform — whether you are a new registrant, an active player, or simply browsing our website without an account. It covers all services we offer, including Slot Games, the Live Casino lobby, Sports Betting, and all related account functions.

We believe transparency is the foundation of trust. Therefore, we avoid confusing language and strive to explain everything in terms that are easy for all Malaysian users to understand.

2Types of Personal Data We Collect

W69 collects personal data in several ways — directly when you fill in your information, and automatically while you use the platform. Below is a summary of the data we collect:

All data collected is used solely for the purposes stated in this policy. We do not collect irrelevant or excessive data.

3How We Use Your Personal Data

Data collected is used responsibly for the following purposes:

• Account management: Create, verify, and maintain your w69 account including KYC process for first withdrawal.
• Transaction processing: Process deposits, withdrawal, and all financial transactions securely and accurately.
• Platform security: Detect and prevent fraud, unauthorized access, and suspicious activity.
• Regulatory compliance: Meet applicable legal and regulatory requirements, including anti-money laundering prevention.
• Customer support: Helps you resolve any issues or questions submitted to the w69 support team.
• Service communications: Send important notifications about your account, transactions, or changes to services.
• Platform improvements: Analyze usage patterns in aggregate and anonymously to improve the w69 user experience.

4Data Sharing and Disclosure

W69 do not sell, rent, or trade your personal data to third parties for commercial purposes. This is a non-negotiable commitment.

However, there are limited situations where your data may be shared with certain parties:

• Payment service providers: Required financial information is shared with trusted payment providers to process your deposit and withdrawal transactions.
• Identity verification providers: KYC documents are shared with accredited third-party identity verification services for verification purposes only.
• Legal authorities: Data will be disclosed to authorities if required by court order, official investigation, or valid legal obligation.
• Technology providers: Technical service providers who help operate the platform infrastructure may have limited access to certain data, subject to strict confidentiality agreements.

All third parties with whom data is shared are bound by confidentiality agreements and are prohibited from using your information for any purpose other than those specifically permitted.

5w69 Data Security Measures

Data security is an ongoing investment at w69, not just an add-on feature. We implement multiple layers of technical and operational security to protect your information:

• All data communications between the platform and your device are protected with 256-bit SSL encryption without exception.
• Passwords are stored in hashed form — meaning even w69 employees cannot see your original password.
• Internal access to players' personal data is restricted to staff with a specific need, supported by full audit logs.
• Automated monitoring systems operate 24/7 to detect any anomalies or unauthorized access attempts.
• Penetration testing is conducted regularly by independent third parties to identify and address any vulnerabilities.

6Data Retention Period

W69 only retains your personal data for as long as necessary for the purposes stated in this policy or as required by applicable law.

• Active account data: Retained for as long as your account is active and in use.
• Financial transaction records: Retained for the minimum period required by applicable financial regulations — typically between 5 and 7 years.
• KYC documents: Retained for the duration of the active account plus the legally required period after account closure.
• Technical logs: Retained for the period required for security and debugging purposes — typically no longer than 12 months.
• Customer support data: Communication records are kept for 2 years after the last case resolution.

When data is no longer needed and there is no legal requirement to retain it, it will be securely deleted using methods that ensure it cannot be recovered.

7Cookies, Tracking and Similar Technologies

The w69 platform uses cookies and similar tracking technologies to enhance user experience and ensure platform functionality works properly. Cookies are small files stored on your device when you visit the website.

Types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference Cookies: Store your preference settings such as language and display theme for a more personalized experience.
• Analytics Cookies: Helps us understand how players use the platform in aggregate and anonymously, for improvement purposes only.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect your account.

You can manage your cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the w69 platform.

8Your Rights as a Data Subject

As a w69 user, you have the following rights regarding your personal data. These rights can be exercised by contacting our support team:

To exercise any of the above rights, contact the w69 support team via live chat, available 24/7. We will process your request within a reasonable timeframe and keep you updated on its status.

9Cross-Border Data Transfer

In the course of its operations, w69 may need to transfer your personal data to servers or service providers operating outside Malaysia. This may occur in the context of international payment processing, identity verification, or the platform's technical infrastructure.

Every cross-border data transfer we carry out is subject to appropriate safeguards, including:

• Legally binding data processing agreements with data recipients.
• Minimum security standards that must be met by all recipient parties.
• Strict data use limitations — data may only be used for authorised purposes.

We will not transfer your data to any country or entity that does not comply with data protection standards equivalent to or better than those we provide.

10Contact Us & Policy Amendments

If you have any questions, concerns, or complaints regarding how we handle your personal data, we encourage you to contact the w69 support team directly via live chat available 24/7 on the platform.

You can also reach us via our official email. All privacy-related enquiries will be handled by the responsible team and you will receive a response within a reasonable timeframe.

Support email address: [email protected]

W69 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any updates will be displayed on this page with a clear effective date. Continued use of the w69 platform after any changes to this policy will be considered acceptance of those changes.